Balogun and Hope-Hailey's change framework includes which of the following as a listed step?

• A. Analyze competitors
• B. Type of change
• C. Desired future state
• D. Manage transition

Answer: (D)

Balogun and Hope-Hailey frame change as a process that guides people and operations from the current state to a new way of working. The step that specifically focuses on moving through the change and ensuring it sticks is the transition management phase—the part that handles mobilizing people, addressing resistance, training, and embedding new behaviors.

Analysing competitors is strategic market analysis, not a step in the change implementation itself. The type of change is a characteristic you assess to tailor the approach, not the actual step you execute. The desired future state is the objective of the change, not a discrete phase in the framework.