In Charles Handy's conflict framework, which is part of the environmental/general approach?

• A. Agree Objectives
• B. Rules & procedures
• C. Conflict managers
• D. Separate / ignore the problem

Answer: (A)

Agreeing objectives fits the environmental/general approach because this stance focuses on creating a shared purpose that spans all parties involved and aligns with the wider context in which the organization operates. When everyone agrees on the objectives, there is a clear direction, a common yardstick for evaluating decisions, and a foundation for coordinating actions despite external pressures. This reduces misunderstandings and conflicting priorities, making collaboration smoother and more resilient to environmental forces.

In contrast, imposing rules and procedures centers on formal control, appointing a specific person to manage disputes concentrates on who handles the issue rather than what the issue is, and separating or ignoring the problem avoids dealing with the root cause and often leads to recurring conflicts.